Cancellation Policies

 PUBLIC CRUISES

If you need to cancel your booking you must notify the cruiseline via E-mail at info@onthelooscruises.com 36 hours prior to departure time. . You may request a refund or reschedule.  You will be charged a 10% processing fee

CHARTERED PRIVATE CRUISES

 If you need to cancel your "Chartered Cruise" you must notify the cruiseline via E-mail at info@onthelooscruises.com 

four weeks prior to the planned event. You will be charged a 10% cancellation  fee.  Cancellations requested fewer than four weeks prior to the

event will lose the initial deposit. 

Covid Policies

Our guidelines have been developed in consultation with the Passenger Vessel Association, US Coast Guard,  Wisconsin Economic Development Corporation, and local  recommendations.  

Is there socially distanced seating? 

Yes! Seat groupings and tables are six feet apart

Are masks required if we’re on the upper deck or outside? 

In the open areas, masks are optional.

Is there sanitizer on the boat?

 Yes! There are several sanitation stations about the boat.

We look forward to welcoming you aboard!